Privacy Policy
Table of Contents
1. Introduction and Applicability of This Privacy Policy
By visiting our website, and using the Restment SOS app, you fully agree to the terms of this Privacy Policy. For this reason, please read its contents carefully. Below you can find information about the Data controller, the Company representative and Data Protection Officer.
1.1. Throughout this document, “Company”, “We”, “Us”, “Our” and “Ours” refer to: Restment B.V. (also referred to as "Data Controller") Restment B.V. Postbus 153 3880 AD Putten
Contact email: app@restment.com
Telephone number: +31 (0)88 0118811
1.2. This Privacy Policy (hereinafter called the Policy) describes how We collect, store, use, and manage the personal data which you provide to Us or that We collect in connection with https://restment.com official company communities on social media, mobile apps Restment SOS (referred to as the Applications and collectively with the Site and all services provided through the Site and Applications, as the Services), as well as your choices and rights concerning the collection and use of personal data.
1.2. This Privacy Policy (hereinafter called the Policy) describes how We collect, store, use, and manage the personal data which you provide to Us or that We collect in connection with https://restment.com official company communities on social media, mobile apps Restment SOS (referred to as the Applications and collectively with the Site and all services provided through the Site and Applications, as the Services), as well as your choices and rights concerning the collection and use of personal data.
1.3. The Policy is applied to all visitors and users who use the Services (hereinafter called Users or You).
1.4. Before accessing or using Our Services, please ensure that You have read and understood how We collect, store, use, and disclose Your personal data as described in the Policy.
2. Data We Collect and Receive
2.1. In order to provide Services, We may collect or receive data, which may include personal information voluntarily provided during the registration process, subscription to the Service, publication of materials or information collected automatically during the course of providing the Services.
2.2. We collect the following types of information about You:
2.2.1. Registration and Account Data The Restment SOS app, when you become a client of Restment, you will recieve an account, that is not connected to your personal details in any way, shape or form. Only the employees of Restment will be able to link your account with your personal data, via a separate system.
- User Code
2.2.2. Communication Data. When You communicate with Us or submit a report about problems with the Services, post any content or messages, or provide any other information within the Services, We may process all of this information. This data may include:
2.2.2.1. data that You post on the Services;
2.2.2.2. data You provide through our support channels
2.2.3. Data Collected Through Use of the Services.
2.2.3.1. When You use any of Our Services, the following types of information may be processed:
2.2.3.1.1. general location data, which includes your country, region, and city (includes precise location data);
2.2.3.1.2. the IP-address;
2.2.3.2. We may collect the following types of personal information regarding users of the Restment SOS app:
2.2.3.2.1. Geolocation (precise geolocation): we collect and use the unique user ID and location of the mobile device on which the Restment SOS app is installed using GPS to provide our Services. We only store the geolocation data as long as it is reasonable to provide the Service, but in any case, this period of time might not be longer than 3 years from the Your latest activity. The Company may maintain geolocation data for a longer period of time only in order to analyse cumulative trends and indicators (improvement of Services). During the app's setup, We will ask You whether You want to turn the geolocation tracking on. You can later change your choice within the settings of the device.
2.2.3.2.2. Access to the device usage statistics: When You send a SOS to Us, We receive the device's battery level.
2.2.3.2.3. The Company does not store usage statistics, or activity recognition data on any servers.
2.2.4. Data collected automatically via cookies and related technologies When you visit our website or use our mobile software, We and Our business partners may collect certain data about your PC or mobile devices such as cookies, web cookies, log files, or any other tracking/recording tools. The information We collect using the tracking technologies includes but is not limited to the IP addresses, browser information, links to/exits and URLs, streaming data and information regarding how you interact with the web links, website, mobile software or Service, domain names, landing pages, page views, cookies data which allow us to uniquely identify your browser and monitor the behavior of your browser at Our website, type of mobile device or other permanent identifiers. Some or all of this data may be combined with other personally identifying information specified above.
When You access our Service via a mobile device, We may receive or collect and store unique identification numbers associated with Your device or Our mobile app (including, for example, UDID, a unique identifier for advertisers (IDFA) device type, model and manufacturer, brand and model of the mobile operating system. We may use first-party cookies that belong to us and that we place on your device and third-party cookies that another party places on your browsing device when You visit our site. Third parties setting cookies on Our website will be providing a service to Us or a function of the Site, but We do not always control how third-party cookies are used. You should check the third party’s website for more information about how they use cookies.
Cookies or similar technologies stored on your computer or device through which You use the Services have amongst others but without limitation, the following functions: Authentication. If you’re signed in to our Services, cookies help us show you the right information and personalise your experience. Security. We use cookies to enable and support our security features, and to help us detect malicious activity. Preferences and Features. Cookies or similar technologies can tell us which language you prefer and what your preferences are. They can help you fill out forms on our Site more easily. They also provide you with features, insights, and customised content.
Marketing. We may use cookies or similar technologies to help us deliver marketing campaigns and track their performance. Similarly, our partners may use cookies to provide us with information about your interactions with their services and action tags to measure advertising effectiveness and allow more effective targeted advertising, but the use of those third-party cookies would be subject to the service provider’s policies.
The following is the non-exhaustive list of third parties that we use for analytics:
Google Analytics (US)
Google Analytics collects information such as how often Users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google’s ability to use and share information collected by Google Analytics about your visits to our Services is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing You on return visits to this Site by disabling cookies on your browser or mobile device. For more information about Google Analytics, please see the Google Privacy (https://policies.google.com/privacy?hl=en). To prevent Google Analytics from using your data through a web browser, you can get the Google Analytics Opt-out Browser Add-on ( https://tools.google.com/dlpage/gaoptout).
2.2.5. Anonymous data. We will also collect anonymised details about visitors to and use of the Service for the purposes of creating aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
2.2.6. Sensitive Information. We do not collect or process any sensitive information, such as information related to racial or ethnic origin, political opinions, religious beliefs, physical or mental health or condition, crime or court records, etc.
3. Legal Grounds for Data Processing
We process different categories of personal data depending on different purposes and legal grounds. Information on such purposes and categories of personal data is available below.
3.1. To Provide the Service to You.
To provide the Service to You and to perform Our contract with You, we use Your information, which is necessary:
3.1.1. to register and administer Your User Account, and to verify Your details;
3.1.2. to provide You with the Service upon Your request;
3.1.3. to communicate with You including via email or push notification about Your account or transactions with Us and send You information about features on Our Services or changes to Our policies;
3.1.4. to provide support including, but not limited to, product updates, product patches, fixes, and other similar communications;
3.2. To make the Service more suitable for Our users. To provide a great Service to Our users, and fulfil our legitimate interest we may processing the necessary information to:
3.2.1. update and develop User profiles;
3.2.2. develop and improve the Service and User experience;
3.2.3. customise your Service experience;
3.2.4. respond to your comments and questions and provide User support;
3.2.5. notify You and provide You with information about the features of the Service, new releases and service developments, and to advertise our products and services;
3.2.6. send you related information, including via email or push notification, such as updates, security alerts, and support messages.
You may opt-out of receiving promotional communications from us. To find out how to do this, please refer to section 9.6.
3.3. Keep the Service safe and fair.
In order to keep the Service and its features safe and fair, to prevent and fight fraud and cheating, and to ensure acceptable use, we have a legitimate interest in processing the necessary data to:
3.3.1. analyse and monitor the use of the Service;
3.3.2. take action against fraud, cheating, or disruptive Users;
3.3.3. If the data can be used to prove that cheating, fraudulent activity, or Terms violation has occurred, we will further store the data for the establishment, exercise, or defence of the legal claims for the duration of the applicable statute of limitations.
3.4. With Your Consent.
3.4.1. We are not required to obtain Your consent for most of the processing activities that we undertake in respect of Your personal information. We may, however, need Your consent for certain processing activities. If we need Your consent, we will notify You of the personal information We intend to use and how We intend to use it. With Your consent, we may process Your information for additional specific purposes.
3.4.2. If you have consented to Our use of information, You have the right to change Your mind at any time and withdraw your consent, but this will not affect any processing that has already taken place. To find out how to withdraw Your consent please see section 9.7.
3.4.3. Where we are using your information because we have a legitimate interest in doing so, You have the right to object to that use. However, in some cases, this may mean that You will no longer be eligible to use the Services. We will provide you with the Legitimate Interest Assessment upon your request.
4. Who We Share Your Data With
We never sell personal data. The specifics of the Service involves the use of the support of our various partners (hosting providers, e-mail distribution, etc.), which help to improve the Service, as well as to make communication with you more efficient.
4.1. We share information we collect about You in the ways discussed below and only when necessary for the performance of a contract with You, compliance with a legal obligation to which we are subject or based on our legitimate interests. We are not in the business of selling information about You to advertisers or other third parties. While a third party may have access to Your personal data in connection with the performance of services for the Company, it may not use such information for any purpose other than providing its services.
4.2. Hosting Services. We may use third-party companies to host information or provide the infrastructure that helps with the delivery of Our Services.
4.3. Email service providers. We use the Rocket Science Group LLC (Mailchimp, US) and eSputnik Inc. (US) partners to send You email notifications; these partners may have access to Your email address.
4.4. Advertising and Advertising Measurement Partners. We may share Your personal information in order to facilitate the targeting, delivery, and measurement of online advertising on third-party services, or otherwise facilitate the transmission of information that may be useful, relevant, or of interest to you. Such partners, we mention in section 2 of the Policy.
4.5. Change of control. We may share your data as part of our company’s sale, merger or change in control, or in preparation for any of these events. Any entity that buys Us, or part of Our business, will have the right to continue using Your data, but only in the manner set out in this Privacy Policy, unless You agree otherwise.
4.8. We reserve the right to disclose Your personally identifiable information as required by any law and also when we believe that disclosure is necessary to protect Our rights and/or to comply with legal requirements.
5. How We Protect Your Data
We use an effective and modern set of measures aimed at protecting your privacy. We use the practices of encryption, anonymization, randomization, etc., as well as the irreversible deletion of Users' personal data.
5.1. The Company takes precautionary measures, including legal, organisational, administrative, technical and physical ones, in order to ensure the protection of the User's personal data from unauthorised or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.2. Among the technical measures, we use encryption, anonymization, pseudonymization, etc, and irreversible deletion of personal data.
5.3. To ensure the security of your personal data, we communicate confidentiality and security standards to Company employees and strictly monitor the implementation of confidentiality measures in the Company.
6. Storing of Your Data
We store your data for a predetermined period of time, depending on the purpose of their use (providing a service, legal necessity, etc ) in accordance with the requirements of the law applicable to you.
6.1. We do not store personal data that can be used to identify a User beyond the time period necessary to complete the function for which information was collected. We store your personal data for as long as Your User account is active, or as long as is needed to provide You with the Service. As a rule, such a period does not exceed 3 years from the moment you end Your use of the Service.
Note that if you ask us to delete Your personal data, we may retain your information as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
6.2. Storing of the information for marketing purposes. If you have elected to receive marketing notifications from Us, we store information about Your marketing preferences for a reasonable period of time from the date you last expressed interest in Our Services.
6.3. We store information derived from cookies and other tracking technologies for a reasonable period of time from the date when such information was created and in accordance with conditions provided in section 2 (Data Collected Automatically via Cookies and Related Technologies).
7. International Data Transfer
Due to the nature of the Service, we may transfer your personal data to various countries. However, we take all steps in our power to ensure that your data is protected.
7.1. We transfer, process, and store Your information outside of Your country of residence, to wherever We or Our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer Your information, We take steps to protect it.
7.2. International transfers to third parties. Some of the third parties described in the Policy that provide services to Us under contract, are based in other countries that may not have privacy and data protection laws equivalent to those of the country in which you reside. When we share the information of customers in the European Economic Area or Switzerland, we make use of the European Commission-approved standard contractual data protection clauses, or other appropriate legal mechanisms to safeguard the transfer. We will provide you with a copy of the standard data protection clauses upon your request.
8. Your Rights
We respect your rights and are happy to help you exercise them. If you would like to know what data and how we use it, rectify it, delete it, or exercise other rights, just send a message to us at app@restment.com
8.1. You have certain choices available to You when it comes to your information. Below is a summary of those rights, how to exercise them, and any limitations.
8.2. Your requests and choices may be limited in certain cases, such as when fulfilling Your request would reveal information about another person, or if You ask to delete information which We are permitted by law or have compelling legitimate interests to keep.
8.3. Right to Know Your Personal Data Processed (Right of Access).
If You request, upon verification of Your identity, we will provide you a copy of Your personal data in a structured, electronic format. Below, We describe the processes for making these requests. You may contact us as explained in section 10 of the Policy to request assistance.
8.4. Change or Correct Your Personal Data (Right to Rectification).
If available, You can edit some of your personal data through Your account. You can also ask Us to change, update, or fix Your data in certain cases, particularly if it’s inaccurate, by contacting us as explained in section 10 of the Policy.
8.5. Delete Your Personal Data (Right to Erasure).
You can ask Us to erase all or some of Your personal data (e.g. if it is no longer necessary to Provide Services to you). As a result of deleting your account, you will lose access to most Services, including the account and service-related information linked to the account and the possibility to access the services for which you are using the account. Please note that once your account has been deleted, you will lose your user history and all related information.
8.6. Opt-Out of direct Marketing. You can also opt-out of our use of your information for marketing purposes by following instructions in promotional communications or by contacting us, as explained in section 10. When you make such requests, we may need time to investigate and facilitate your request. To change or delete push notifications, visit the settings section on your device and select the appropriate setting, or change the settings on your browser if you are accessing any of our websites. You can also stop receiving promotional emails from us by clicking on the “Unsubscribe” link provided in such emails. You cannot deactivate the messages related to the functionality of the Service (for example, account verification, notification of parental consent, order confirmation, change or update of the Service features, technical and security notifications).
8.7. Withdraw Consent. You may withdraw consent where the processing of Your personal information is based on consent, by contacting us as explained in section 10 of the Policy. If You withdraw Your consent, it will not affect the lawfulness of processing based on Your consent before its withdrawal.
8.8. In most instances, we will respond to all requests within one calendar month. If we are unable to deal with Your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons for such a delay. If You make your request electronically, we will, where possible, provide the relevant information electronically unless you request otherwise.
8.9. You have the right to complain to the Data Protection Supervisory Authority for unresolved complaints.
8.10. European Union users have additional specific rights:
8.10.1. Right to Object. Where the processing of your data is based on legitimate interests, you can use Your right to object at any time. If you object, we will no longer process your data unless there are compelling and prevailing legitimate grounds for the processing or the data is necessary for the establishment, exercise, or defence of legal claims. You have a right to ask Us to provide you the our Legitimate Interest Assessment.
8.10.2. Data Portability. Data portability is the ability to obtain some of your personal information in a format that You can move from one service provider to another (for instance, when You transfer your email address to another carrier). Depending on the context, this applies to some, but not to all of your data.
9. Changes to the Policy
For objective reasons, we may make changes to the Policy. We will notify You of significant changes in advance. The current date of the Policy is available at the bottom of the document.
9.1. We may change the Policy from time to time. We will post any changes on this page and, if the changes are significant, We will provide a more prominent notice by adding a notice within the Service or by sending You a notification. We encourage you to review the Policy whenever You use the Service to stay informed about Our information practises and the ways You can help protect your privacy.
9.2. For the users in the US, we will obtain prior parental consent if any changes We make to this Policy affect users under the age of 13 in a way that requires such consent under COPPA.
10. Contact Us
We are always happy to contact you and resolve any privacy-related matters.
Feel free to contact us via email: app@restment.com or by postal address
11.1. If you have any questions regarding the Policy or the processing of data by the Company, you can contact us at:
Restment B.V. (also referred to as "Data Controller") Restment B.V. Postbus 153 3880 AD Putten
Contact email: app@restment.com
Telephone number: +31 (0)88 0118811
This Policy latest modification is done on Nov 07, 2023